Sersan - Serralharia Santos
Sersan - Serralharia Santos
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QUALITY


SERSAN is a company that is committed to quality as a key vector for development and economic growth.

The Quality Management System implemented at SERSAN under the "Conception, production, installation and repair of machinery and equipment for the Cork Industry" is certified by an accredited entity as it meets the requirements of ISO 9001.

More than one goal, the quality is to SERSAN a firm commitment to all its business partners and to fulfill the company continues to make every effort, with the help of its employees, focusing on commitment, dynamism and continuous collaboration different departments of the form.

The Company's Quality Policy is based on the following principles:

VISION
Provide products that meet the predefined requirements with customers and innovate to better serve.

VALUES:

CONTINUOUS IMPROVEMENT OF PRODUCTS AND SERVICES
Create conditions for constant innovation and development of our production processes.

MANAGEMENT AND QUALITY ASSURANCE
Ensure compliance of products and services, for the express requirements by customers acting in accordance with ISO 9001 and with Directive Machines.

EMPLOYEE SATISFACTION
Provide human and professional development to all employees through a continuing education program.

PRESERVATION OF THE ENVIRONMENT
Develop our industrial activity assuming an attitude of respect for the environment.

COLLABORATION WITH SUPPLIERS
Assume a partnership with suppliers, leading them to join our system quality assurance in order to join efforts for the success of all.

MISSION
The Sersan - Serralharia Santos, Lda. mission is to be an enterprise of products and services, committed to bringing to market equipment and systems that fully meet the customer expectations with regard to quality, price, delivery and after-sales service.



The administration of Sersan essentially based its objectives on the required quality by its customers, the excellent services that demand a total commitment of all employees in their skills and ambitions for personal and professional development.

A TRUST RELATIONSHIP WITH THE CLIENT

-The Client always come first.

-The Client is the essential part of our business, so we depend on it.

-It is the most important person in our organization.

-Without the client we can't survive...

-All the attention and courtesy should be given to the Client.