Sersan - Serralharia Santos
Sersan - Serralharia Santos
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QUALITY SURVEY


Dear Customer,

SERSAN aims of its Quality Policy, provide products that meet the predefined requirements with customers and innovate to better serve.

As a company dedicated to the customer, its mission: "To be a company of products and services, committed to bringing to market equipment and systems that fully meet customer expectations with regard to quality, price, delivery time and Post-sale Care."

For this has as guiding principles for the following values:


  Continuous improvement of products and services   Management and quality assurance

  Employee satisfaction   Environmental preservation

  Collaboration with suppliers

To be able to respond properly to your requirements, we would like to know your opinion.

We are sure that your suggestions and opinions will help us to improve our services.

We would appreciate a little of your time to evaluate the quality of our services, for that complete the attached survey of this page.

Your opinion is important.

Survey for the Clients - Level of Satisfaction

1. Very Unsatisfied

2. Unsatisfied

3. Satisfied

4. Very Satisfied


1.º Overview

1

2

3

4

Competence and Professionalism General Employees of Sersan





Price-Quality Relationship of machinery and equipment Sersan





2.º Commercial Management

1

2

3

4

Customer Service





Quickly in the treatment order





Obtained advice from Sersan





Troubleshooting





3.º Machinery and Equipment

1

2

3

4

Innovation and improving the quality of machinery and equipment





Efficiency in technical clarification





Efficiency in after-sales service





4.º Handling of Complaints

1

2

3

4

Sersan's Attitude face complaints





Fast response to complaints





5.º Quality

1

2

3

4

Meeting delivery deadlines





How do you rate the importance attributed to you as Customer





Globally how would you rate your satisfaction with the services, machinery and equipment of Sersan






COMMENTS AND / OR SUGGESTIONS:


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